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AGCO issues $100,000 in penalties to Apollo Entertainment for violations of internet gaming responsible gambling standards

The Registrar of the Alcohol and Gaming Commission of Ontario (AGCO) has served Apollo Entertainment Ltd. (Apollo) with a Notice of Monetary Penalty totaling $100,000 for failing to meet Ontario’s responsible gambling requirements.

The penalty relates to multiple alleged violations of the responsible gambling provisions in the Registrar’s Standards for Internet Gaming (the Standards), including, but not limited to:

  • Failing to conduct required interventions with players who may be experiencing gambling related harms. This included the case of a player experiencing over $2 million in losses in under four months without receiving interventions from the gaming site operator during that period.
  • Failing to implement an adequate voluntary self-exclusion program, as well as providing insufficient tools for players to set financial and time-based gambling limits (i.e., loss and deposit limits).
  • Failing to ensure their employees understood the importance of responsible gambling, including assisting players who may be experiencing gambling related harms.