The penalty relates to multiple alleged violations of the responsible gambling provisions in the Registrar’s Standards for Internet Gaming (the Standards), including, but not limited to:

• Failing to conduct required interventions with players who may be experiencing gambling related harms. This included the case of a player experiencing over $2 million in losses in under four months without receiving interventions from the gaming site operator during that period.
• Failing to implement an adequate voluntary self-exclusion program, as well as providing insufficient tools for players to set financial and time-based gambling limits (i.e., loss and deposit limits).
• Failing to ensure their employees understood the importance of responsible gambling, including assisting players who may be experiencing gambling related harms.