External Article

Done Bros (Cash Betting) Limited to pay £3.25m for regulatory failures

Done Bros (Cash Betting) Limited, trading as Betfred, will pay £3.25 million after a Commission investigation revealed social responsibility and anti-money laundering failures.

The operator, which runs 1,432 betting shops, will pay the money as part of a settlement with the Commission.

Social responsibility failures included:

  • having insufficient controls in place to protect new customers, and to monitor high velocity spend and duration of play exposing the customer to the risk of substantial losses without safer gambling interaction
  • making assumptions that customers were not at risk of harm because they were winning customers – it failed to carry out any safer gambling interactions on one customer who staked £517,499 over a two-month period
  • a lack of evidence of evaluation of the effectiveness of individual customer interactions and a lack of record keeping which limited the effectiveness of future interactions.