External Article

Videoslots Limited to pay £2m for regulatory failures

Videoslots Limited will pay £2 million after social responsibility and anti-money laundering failures were uncovered during a Commission investigation.

The operator – which runs videoslots.com, videoslots.co.uk and mrvegas.com – will pay the money as part of a settlement with the Commission.

Social responsibility failures included:

  • not ensuring that customers displaying risk behaviours were identified as potentially experiencing harm because responsible gambling reviews were not undertaken as early, or as well, as they should have been.

  • failing to identify whether a customer was at risk of experiencing harm by not considering whether the amount being deposited or lost was appropriate.

  • allowing customers showing indicators of harm to continue to gamble significant amounts after interactions despite their behaviour continuing.