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William Hill Group businesses to pay record £19.2m for failures

Three gambling businesses owned by William Hill Group will pay a total of £19.2 million for social responsibility and anti-money laundering failures.

WHG (International) Limited, which runs williamhill.com, will pay £12.5 million, Mr Green Limited, which runs mrgreen.com, will pay £3.7 million and William Hill Organization Limited, which operates 1,344 gambling premises across Britain, will pay £3 million.

Social responsibility failures at William Hill businesses include:

  • Having insufficient controls in place to protect new customers, and to effectively consider high velocity spend and duration of play until the customer may have been exposed to the risk of substantial losses in a short period:
    • One customer was allowed to open a new account and spend £23,000 in 20 minutes without any checks.
    • Another customer was allowed to open an account and spend £18,000 in 24 hours without any checks.
    • And a third customer was allowed to open a new account and spend £32,500 over two days without any checks. (Mr Green)