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News about fines issued to gambling operators who failed to protect and monitor their customers and gambling addiction innovation solutions.

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Record High Usage of Safer Gambling Tools in 2023

Rome 22 July 2024 – The EGBA Sustaibanility Report highlights that 65% of European customers – a record 21 million individuals – utilized safety tools last year, with over half doing so voluntarily, marking a 14% increase from the previous year. Additionally, EGBA operators sent a record 67.6 million messages to their customers to encourage safer play, a 49% increase year-on-year. Notably, over 23 million of these messages were personalized based on the customers’ actual playing behavior.

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